Saudi Electricity Company ("SEC") is a Saudi Joint Stock Company specialized in the production, transmission and distribution of electricity across the Kingdom of Saudi Arabia. SEC was established by virtue of Royal Decree No. M/16 issued on December 1999G. At Saudi Electricity Company, we seek to protect the data of our users and data subjects based on the personal data protection law issued pursuant to Royal Decree No. (M/19) dated 09-02-1443AH corresponding to 16/09/2021 G and amended pursuant to Royal Decree No. (M/148) dated 05/09/1444 AH corresponding to 27/03/2023 G and relevant laws and policies. We value your privacy greatly and maintaining your trust is one of our highest priorities. Our personal data protection policy describes choices you may have to control your data (or information) and your privacy preferences. We will not use or share data except as specified in the policy or as permitted by law.

Information we collect

The Saudi Electricity Company collects the minimum amount of personal data of beneficiaries that achieves the purposes for which it was collected. Mandatory personal data includes:

  • - Personal information (full name, date of birth, nationality, National ID).
     
  • Contact information (address, phone number, email).
  • User login information (authentication credentials).
  • Technical information (cookies/IP address).
  • Educational and Work History Information.
  • Phone conversations when contacting the company's call center, including metadata (date of call, time of call, duration of call).
  • Correspondence via email or social media channels with the SEC customer service team.
Purpose of collecting and processing your personal data

We collect and process your personal data to provide you following services:

  • Meeting requests for products or services and managing account services.
  • Addressing inquiries, as requested.
  • Providing requested information.
  • Completing supplier registration.
  • Corresponding with customers, investors, potential employees, and current staff.
  • Registration and documenting communications to ensure adherence to high-quality service and regulatory and legal obligations.
  • Relating to job applications or inquiries for employment opportunities.

We may not be able to provide you with these services if we do not collect mandatory personal data.

Purpose Limitation

SEC only collect and use your personal data for clear, lawful, and specified purposes, ensuring transparency and respecting your privacy rights.
 

Legal basis for collecting and processing personal data

The collection and processing of personal data is based on your explicit consent and you can withdraw your consent for the collection and processing of your personal data at any time unless there is any legal basis and regulatory requirements. by communicating through the following channels:
 

Email: DPO@se.com.sa
Phone Number: +966500127644
 

Methods of Data Collection

Direct methods:

  • Data provided directly by the visitor through the website.
  • Phone communication channels.
  • Emails.
  • Social media channels.

Indirect Methods:

Data collected through cookies when you visit the site. It is the data that the user’s browser sends when visiting the company’s website, such as recording the user’s Internet Protocol (IP) address, the date and time of the visit to distinguish between users and to collect statistics, all to improve the user’s experience in using the website.
 

Other relevant legislation and regulations
  • National Data Management and Personal Data Protection Standards.
  • Policies issued by the National Data Management Office
  • Personal data protection law and Its Implementing Regulation.
  • Controls issued by National Cybersecurity Authority
  • Electricity Law and Its Implementing Regulation.

Liability Disclaimer

The platform of the Saudi Electricity Company in the Kingdom of Saudi Arabia, herein referred to as “website" / “platform", is available for your personal usage. Your entry and usage of this platform is subject to the privacy notice and laws of the Kingdom of Saudi Arabia. Also, your access and entry to this portal is an unconditional or unrestricted acceptance to the items and terms of usage whether you were a registered user or not. This acceptance is in force as of the first date of your usage for this portal.
 

Cookies

When you use our website, cookies are used to recognize you from other visitors. This allows us to provide you with a unique experience on our website and also helps us develop the website. You consent to SEC’s use of cookies as long as you browse our website. Cookies are stored on the hard drive of your computer or in your web browsers with your permission.
 

What personal data do we disclose and to whom?

SEC may share your personal data, including your full name, address, phone number, email address, and national ID, with the Ministry of Energy (MOE) and Saudi Electricity Regulatory Authority (SERA) in response to official data-sharing requests in accordance with legal and regulatory requirements. The Company may also share your personal data with third parties that provide services or solutions assisting its business and operations, strictly for lawful and legitimate purposes, to prevent illegal activities or suspected fraud, or to address technical or security issues, or for operational support. In line with the terms of service and privacy policy of the website and the company.
 

Protection of your personal data

At SEC, we endeavor to ensure that your personal data is protected during collection, storage, processing, sharing, and destruction to maintain confidentiality and restrict access to the data, in addition to using one of the best infrastructures to protect your data, to ensure data protection and compliance with the regulations and laws issued in this regard in the Kingdom of Saudi Arabia.

Storage of your personal data

Your personal data is securely stored on SEC servers inside the Kingdom until it is no longer necessary for the purpose for which it was collected. SEC may retain your personal data to comply with any legal, regulatory, accounting, or reporting requirements. After which it is destroyed in a secure manner, through which it cannot be viewed or retrieved again as per Data Cybersecurity Controls (DCC – 1:2022) issued by National Cybersecurity Authority (NCA) and SEC internal policies and procedures.

Data subject rights

You as a “Data Subject” have following rights regarding your information (data):

  • Right to be informed: The data subject has the right to know how we will use his/her personal data as explained in this privacy policy.
  • Right to access and obtain personal data: The data subject has the right to request a copy of his/her personal data.
  • Right to rectify personal data: The data subject has the right to request the correction of his/her personal data that he/she deems inaccurate, incorrect or incomplete, and it will be reviewed and updated.
  • Right to destroy personal data: The data subject has the right to request the destruction of his/her personal data in certain circumstances, unless there is a legal text specifying a specific period of retention or contractual requirements.
  • Right to withdraw consent to the processing of personal data: The data subject can withdraw his/her consent to the processing of his/her personal data -at any time- unless there are legitimate purposes that require the contrary.
Exercising the rights of the personal data subject

As a data subject, you have the right to exercise the above-mentioned rights by submitting a request through the inquiry form, by selecting "Data Subject Rights" as form classification, or by contacting us through the following channels:

Email: DPO@se.com.sa
Phone No.: +966500127644
 

Privacy Policy updates

Saudi Electricity Company reserves the right to make any modification to this privacy policy when necessary and we will not reduce your rights under our Privacy Policy without your explicit consent. If changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). Such modifications shall be valid from the time of publishing at SEC website.

The privacy policy was last updated on 17-09-2025

Complaint or Objection Filing Method

In the event of any inquiries complaints, or requests regarding this privacy policy, you may communicate through the following channels: 
Email: DPO@se.com.sa
Phone No.: +966500127644

In the event that a response is not received within 15 working days, you can file a complaint to the Competent Authority Saudi Data and AI Authority (SDAIA).